By Hannah Chowdhry.
I was one of only two women on the Door Supervisor course, primarily conducted online. For practical sessions and exams, I had to attend classroom sessions, which caused some concern due to ongoing COVID-19 restrictions. While the scenario-based elements of the course were done with the other women, a man would join us when three participants were required. Thankfully, most of the men in the course were respectful, and I never felt uncomfortable.
The evaluation of the course surprised me with its emphasis on exams, particularly those featuring multiple-choice questions. This differed from my previous experience with such exams, limited to my Geography GCSE. I questioned whether this format truly gauged the depth of knowledge needed for such a critical role. However, I also acknowledged that the course aimed to deliver a substantial amount of information in a relatively short time frame.
Some participants struggled with certain aspects, notably the use of CB Radios and the language required, as well as the physical intervention practicals. Unfortunately, several individuals failed to grasp these components, leading to unsuccessful course completions. Notably, the coursework element of the assessment was minimal.
The transition to adulthood brought its challenges, notably the newfound responsibility of getting lunch for myself, a departure from the familiar routines of school dinners or shared meals with family and friends. It was a somewhat isolating experience, but I recognized it as a part of adult life.
Upon obtaining my security license, I joined my father’s company, A.A. Security, embarking on static shifts at a construction site in Barking, London. This site, a mixed development featuring an NHS clinic, a small cinema, and a multistorey housing project on Axe Street, required overnight security.
Adjusting to safety procedures became second nature, including the hourly check-ins with our control center and seeking advice, even during emergencies. The shift dynamics shifted from the typical school hours to 12-hour shifts at times, a significant change. However, I adapted by ensuring uninterrupted sleep during daylight hours.
One challenging aspect was checking the PPE of staff entering the site, a task that often resulted in arguments and rude behavior from workers who had forgotten their gear. The prospect of a day without earnings and potential disciplinary action fueled their reactions. Despite this, our client remained supportive, consistently reinforcing the rules and endorsing our actions in the face of disgruntled workers.
Lone-working initially unnerved me, but with time, I eased into the role and grew more comfortable. Soon after, the company initiating the project, Shapoorji Pallonji UK, faced liquidation, accumulating debts in the millions. The developer responsible for the contract increased coverage to 24 hours. While Shapoorji Pallonji UK’s liquidation was a devastating blow to A.A. Security, the entry of Lindhill Developments as a new client brought additional hours, aiding in the recovery for the business.
The surprising failure of a company established in India in 1895 on its first attempt in the UK taught me that longevity doesn’t guarantee success or quality. Engaging in conversations with the incoming client revealed shared issues, reinforcing this realization.
This transition of clients was my first experience, and I played a crucial role in implementing necessary changes to our Assignment Instructions and Risk Assessments. Drawing on my qualifications in risk assessment and quality control, earned during the creation of a Meals for the Homeless Project in Ilford during COVID-19, provided a valuable opportunity to apply these skills.
Working with Lindhill presented on-site challenges. The day after handover, an attempted theft occurred, involving five men tearing down the gate to our perimeter hoarding. Working alone that day, I swiftly activated the site alarm, retreated to a designated safe point on the higher floors of the 13-storey project, and called 999, requesting police support. Despite the intensity of the situation, I followed site procedures, maintaining contact with our 24-hour control center until the local police arrived. My actions prevented further damage and loss to the site, earning appreciation from the client. Subsequently, an additional officer was assigned to the shifts, transforming the site into a two-person operation.
The period became quite intriguing as new duties emerged, involving escorting contractors attending the site at the client’s request. Additionally, I embraced the use of bodycams and underwent training as a CCTV Operator, responding to the introduction of cameras along the perimeter as part of my working requirements.
On a particular day that showcased my proficiency as a CCTV Operator, an incident unfolded in August 2023. A man surreptitiously entered the site by slipping under some Heras fencing, securing an area where hoarding had been removed. His destination was the green telecoms box, an area permitted for access by BT Openreach staff. Swiftly, I contacted my control center team, apprising them of the trespass while dispelling concerns of theft by detailing my observations.
Descending to the ground floor, I confronted the man, who sheepishly apologized for his unauthorized entry. He explained that he was unfamiliar with gaining access to the site since the telecom button at the front entry turnstile was no longer functional. The turnstile’s door had been closed after Shapoorji Pallonji UK vacated the site to prevent unauthorized access.
While still on the phone with control, I verified the engineer’s ID, and they promptly secured authorization for the man to proceed with his work. Within 2 minutes I was also joined by a Supervisor who came to ensure I was safe. I provided the engineer with our control center’s 24-hour telephone number, he shared it with all BT Openreach engineers, enabling coordinated entry moving forward. Monitoring his activities through CCTV allowed me to ascertain his safety, eliminating the need for an emergency call to 999.
A.A. Security Control promptly informed BT Openreach about the illicit entry, ensuring that no repeat offenses transpired.
Being part of my father’s company brought an environment where fellow employees naturally respected me, overlooking my youth. I encountered no issues with the client due to my effective communication skills and adherence to prescribed procedures.
The CCTV course was a highlight for me, providing enjoyable insights into camera operation and the legal aspects surrounding confidentiality and General Data Protection Regulation (GDPR). I recognized the potential of these skills to complement my future aspirations of becoming a solicitor. Coupled with the diverse laws taught in my Door Supervisor course, it gave me an early understanding of how UK law operates.
Although the course, held in East London post-COVID-19 restrictions, was dominated by older, larger men who frequently made sexist jokes—uncharacteristic of our younger generation—I persevered and passed on my first attempt, gaining valuable skills.
My journey led me to Aberdeen, where I’m currently studying UK and Scottish Law. During my time here, I joined OCS, finding great enjoyment in working with them. Despite being only 19, I’ve accumulated a wealth of experience as a security officer, primarily working weekends and emergency days during lecture-free weekdays. OCS, much like AA Security, has proven supportive, intervening when issues arise with onsite workers and offering transportation during adverse weather conditions, showcasing a positive work environment.